REFUND POLICY

At our holiday-themed apparel store, we want every customer to shop with confidence. This Refund Policy explains how returns and refunds are handled for orders placed on our website. By placing an order, you agree to the practices described in this policy. All prices and refunds are processed in USD. Every item qualifies for free shipping. Orders are typically dispatched within 1-3 days, and estimated delivery is 6-12 days. Customers do not need to declare whether delivery is domestic or international. All standard deliveries follow the same estimated 6-12 day timeline. Expedited shipping is also available.

Return Window

We offer a 60-day return window. You may request a return within 60 days after delivery. Requests made after this window may not be eligible for a refund. We encourage customers to review product details, sizing information, and care guidance before placing an order.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item is unworn, unused, unwashed, and not altered.

  • The item is in its original condition with original packaging, tags, and accessories where applicable.

  • The item shows no signs of wear, damage, odors, or misuse.

  • Proof of purchase or order information is provided.

  • The return is requested within the 60-day return window.

If an item arrives damaged, defective, or incorrect, please contact us through the Contact Us page as soon as possible after delivery. We will review the issue and provide appropriate guidance.

Non-Eligible Returns

Certain items may not be eligible for return or refund. These may include final sale items, personalized or customized items, hygiene-sensitive items, gift cards, and digital products. If an item is not eligible for return, this will be indicated on the product page or during checkout where applicable. We reserve the right to refuse a return that does not meet our return conditions.

How to Request a Return

To request a return, please visit the Contact Us page. Our email address is also available on the Contact Us page. Please provide your order number, the item you wish to return, the reason for the return, and any relevant photos if the item arrived damaged, defective, or incorrect.

Please do not send an item back before receiving return instructions. Unauthorized returns may not be accepted. Once your request is reviewed, we will provide the next steps and return instructions.

Return Shipping

Unless the return is due to an error on our part, return shipping costs may be the responsibility of the customer. We recommend using a trackable shipping method for returns. We are not responsible for returns that are lost or damaged during transit. If the return is due to a damaged, defective, or incorrect item, we will provide guidance on how to proceed.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 days. Refunds are issued to the original payment method where possible. All refunds are processed in USD.

The exact time for funds to appear in your account may vary depending on your payment provider. If your refund is approved, we will provide confirmation once the refund has been processed.

Late or Missing Refunds

If you have not received your refund within 5-10 days after approval, please check with your payment provider first. If the refund is still not visible, please contact us through the Contact Us page. Our email address is also available on the Contact Us page. We will assist you as quickly as possible.

Exchanges

We handle exchanges through our return and refund process. If you would like a different size, color, or style, you may return the eligible item and place a new order. This helps ensure the item you want is available and dispatched promptly.

Order Cancellations

If you need to cancel an order, please contact us through the Contact Us page as soon as possible. We will make every effort to assist before the order is dispatched. Orders are typically dispatched within 1-3 days. Once an order has been dispatched, changes or cancellations may no longer be possible. In that case, you may follow the return process after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us through the Contact Us page as soon as possible after delivery. Please include your order number, a description of the issue, and photos where possible. We will review the situation and provide a suitable resolution, which may include a return, refund, or replacement.

Refund Method

Refunds are issued to the original payment method where possible. If the original payment method is unavailable, please contact us through the Contact Us page so we can provide further guidance. All refunds are processed in USD.

Policy Updates

We may update this Refund Policy from time to time. The latest version will be posted on this page. Continued use of our website means acceptance of the current Refund Policy. We encourage customers to review this page periodically.

Contact

For all return and refund matters, please visit the Contact Us page. Our email address is also available on the Contact Us page. We are happy to assist with returns, refunds, order processing, shipping, delivery, and product information.